AstraZeneca privacy notice
LAST UPDATED: October, 2014
Our Commitment to Your Privacy
AstraZeneca respects that the privacy of your personal information is important to you. We have developed this privacy notice to let you know about the types of personal information (as defined below) we may collect from you and how your personal information will be maintained and used. This privacy notice describes AstraZeneca’s collection, maintenance, and use of personal information in the course of its business operations in the United States. If you live in another country, please refer to AstraZeneca’s website for your country to obtain information about our practices in your local jurisdiction. As used in this privacy notice, “AstraZeneca” or “we” refers AstraZeneca Pharmaceuticals LP and its subsidiaries.
What is Personal Information?
Personally identifiable information is information about you, such as name, address, telephone number, e-mail address, date of birth, or other similar information about you or that may be used to identify you (“personal information”). In instances where you are using a mobile computing device and/or mobile phone, personal information may also include geolocation of your mobile computing device and/mobile phone.
How Does AstraZeneca Collect Personal Information?
Personal Information Provided to Us by You or Others. AstraZeneca may collect personal information when you voluntarily submit it to us (e.g., enter contact information on our website) or when you give permission to others to share your personal information with us.
Use of Social Media. We may collect personal information about you through social media resources that we may offer. These resources may include: social networks, discussion boards, bulletin boards, blogs, wikis, and referral functions to share web site content and other content and tools with a friend or colleague. If you provide us with personal information about other individuals (e.g., your colleagues), you confirm that those individuals have appointed you to act for them, that those individuals have consented to the processing of their personal information, including sensitive information as appropriate, and that you have informed them of our identity and the purposes (as described in this privacy notice) for which their personal information might be used.
Use of Our Web Sites. We may collect information about your activities and actions on AstraZeneca’s web sites in order to personalize future web site content or other communications from AstraZeneca. You can visit much of our web sites without providing us with personal information. However, some areas of the web sites may require that you register in order to access specific content, features, interactive tools, or services or participate in a particular activity, such as subscribing to a newsletter or joining a program. You may always choose not to provide the requested personal information but you may then not be able to participate in the particular activity.
Use of Web Sites, Mobile Applications, and Online Resources on Your Mobile Computing Device, Mobile Phones and/or Other Portable Devices. We have web sites, applications, and online resources that are specifically designed for use on mobile computing devices (e.g., a tablet) and/or mobile phone and may require you to log in using your user account for that web site, application, or online resource. Information about your use of the mobile version of the web site, application, or online resource, including geo-location information, will be associated with your user account in order to personalize future web site content or other communications from AstraZeneca. Some of these tools may store information on your mobile computing device or mobile phone and may transmit personal information to us to enable you to access your user account and to enable us to track use of these tools. We may also use geolocation to provide certain information and services.
Responding to Questions or Surveys. On occasion we may request that you provide us with additional demographic or other health information through responses to questions or surveys, or through use of search functions or other forms of feedback that we may use to serve you better.
Information collected from public or third party information sources. We may collect personal information from public or third party information sources to verify information (e.g. professional credentials and identity of a health care professional or validity of credit card information). We may also augment our existing user databases with information from third parties. Some of this information may be personal information, such as change of postal address information.
How Does AstraZeneca Use My Personal Information?
Your personal information may include the following uses:
- fulfill a request from you to receive additional information about our products or services;
- send health-related materials to you;
- develop products, services, and programs that you may find useful (e.g., refill reminder, dosing alarm);
- locate a pharmacy;
- provide access to your account information; and/or
- contact you for other purposes.
If you do provide personal information to us, you agree that we may contact you through a variety of methods including postal mail, e-mail and telephone in accordance and as permitted by state and federal laws.
Does AstraZeneca Share Personal Information with Third Parties?
AstraZeneca may share your personal information with other AstraZeneca companies worldwide or with our co-promotion partners. We may occasionally transfer or share your personal information with third parties who perform certain services on our behalf. Such third parties have agreed that they will only use personal information on behalf of AstraZeneca. In addition, AstraZeneca reserves the right to share your personal information in order to respond to authorized information requests of government authorities, the courts, law enforcement agencies or where required by law, for corporate audits, or to respond to complaints or security threats. Further, in the event we determine for business reasons to reorganize, sell or transfer a product or all or a part of our business, we may share your personal information with third parties involved in such transactions, such as actual or prospective purchasers, and other business partners, in which case we will obtain written assurances that your personal information will be appropriately protected.
On some AstraZeneca web sites, you can choose to use a “Share” function to send content from an AstraZeneca website to someone else. In such a case, we will ask for their email address, as well as yours. The information that you provide will be used to share the content you selected by sending an e-mail on your behalf and will not be used by AstraZeneca for any additional purpose.
If you contact us to report on your experience, or the experiences of your patient, with the use of our medicines, we may contact you for follow-up information. We may also use the information you provide to submit reports of side effects to government agencies such as the U.S. Food and Drug Administration, or as otherwise required by law or governmental audit.
Information that we transfer or share will be used and disclosed in a manner consistent with the terms of this privacy notice. Except as specifically provided in this privacy notice, AstraZeneca will not transfer, sell or rent your personal information to anyone without your consent.
What Types of Non-Personally-Identifiable Information Does AstraZeneca Collect and How Is It Used?
Through our websites, AstraZeneca also collects non-personally-identifiable information such as: the total number of visits to our web sites, the number of visitors to each page of our web sites, the Internet Protocol (IP) addresses of our visitors, and the time spent on our web sites. We use this information to understand how our visitors use our web sites so we can improve the customer experience. We may also use your IP address to help diagnose problems with our servers, and for purposes of system administration. Additionally, our websites may at times use navigational data. Navigational data (also referred to as “log files,” “server logs,” and “clickstream data”) are used for system management, to improve the content of our web sites, for market research purposes, and to communicate information to visitors. From time to time, we may share non-personally-identifiable information with others.
We gather aggregate data about visitors to our web sites for purposes of product development and improvement of our web sites, and also for market analysis. We may provide information from our web sites in aggregate form without personally identifiable information to third parties. Any third party that receives aggregated data must agree not to attempt to re-identify the persons to whom it belongs.
What are Cookies and Internet Tags and How Are They Used by AstraZeneca?
We may place a cookie in the web browser (e.g., Internet Explorer) file of your computer or device when you visit our web site. In addition, we or an independent advertising company or other contractor whom we engage may also deliver a uniquely-numbered cookie to your web browser through an AstraZeneca e-mail.
Note that you may delete or decline the cookie using the tools in your web browser and you may still use our site; however, some parts of our site may not work properly for you.
We may also use Internet Tags such as “pixel tags,” also known as “web beacons,” which are small graphic files that allow us to monitor the use of our websites. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable email, we may use "format sensing" technology, which allows pixel tags to let us know whether you received and opened our email.
Who will have access to my personal information?
Your personal information will be accessible to AstraZeneca, and to those that use personal information solely for and at the direction of AstraZeneca. Uses and disclosures of your personal information by those external individuals and organizations acting on our behalf are governed by agreements that require personal information to be protected appropriately and will be used in a manner consistent with this notice, other applicable privacy notices, and as permitted or required by applicable laws, rules and regulations.
How is My Information Used for Advertising?
AstraZeneca and/or advertising companies may use data collected on AstraZeneca’s web sites to customize ads for you on other web sites as you browse the Internet. AstraZeneca participates in a service to comply with the cross-industry Self-Regulatory Program for Online Behavioral Advertising (OBA). As part of this service, AstraZeneca online advertising and web sites are sometimes delivered with icons that help consumers understand how their data is being used and provide choice options to consumers who want more control including the ability to opt-out. If you do not want your browsing behavior used for OBA purposes you can click on the icon contained in the advertisement or website in order to opt-out.
What Steps Does AstraZeneca Take to Protect Personal Information?
AstraZeneca endeavors to use commercially reasonable technical and administrative safeguards to protect your personal information from unauthorized access, use, loss or destruction. Please be advised that although we have tried to create a secured and reliable environment for you, the confidentiality and security of any personal information, or communication or material transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when conveying personal information over the Internet. When disclosing any personal information, you should remain mindful that your personal information might be accessible by the public and, consequently, may be collected and used by others without your consent. You should also recognize that your use of the Internet and our websites and mobile websites, applications, and online resources is solely at your own risk.
How Does AstraZeneca Protect the Privacy of Minors?
We do not knowingly or directly collect any personal information from anyone under the age of 13, nor do we knowingly market or direct our web sites to anyone under the age of 13.
What Happens If I Use the Links on AstraZeneca’s Web Sites?
As a convenience to you, AstraZeneca may provide links from our web sites to other web sites maintained by independent third parties. If you use these links, we will endeavor to provide notice that you have left, or are about to leave, the AstraZeneca web site. Please be aware that this privacy notice applies solely to the information collected on AstraZeneca’s web sites only and we are not responsible for the privacy practices of any third-party web sites. Therefore, we encourage you to read the privacy policies of any other web site that you might visit. We are not responsible for the privacy practices of such other sites.
How Does AstraZeneca Use Social Security Numbers?
AstraZeneca has policies that govern the use and protection of Social Security Numbers (“SSNs”) collected for legitimate business purposes and limits access to SSNs. AstraZeneca will endeavor to use commercially reasonable efforts to inform parties of its collection efforts and the purposes for which their SSN is being collected by AstraZeneca before or at the time it is collected directly from such party. AstraZeneca endeavors to implement commercially reasonable and appropriate technological and organizational security measures to maintain the confidentiality, integrity, and availability of SSNs, and to help protect against unauthorized or illegal access, disclosure, use or destruction. All employees, agents, external vendors, consultants and other independent contractors of AstraZeneca are required to comply with such policies.
Can I Choose Not to have AstraZeneca Collect, Use or Disclose Information About Me?
Yes, it is your choice to provide or not to provide personal information to AstraZeneca. You may choose not to enter any personal information into a form or data field on our Web sites or applications, and by not using any personalized services provided by our online resources. However, some of our online resources are available only to individuals who provide personal information or who use personalized services.
Furthermore, some of our online resources may request your permission to use and disclose personal information about you in order to add you to our contact lists, to enable you to list yourself in a directory or a social media resource, and to identify and offer additional services and promotions that we believe you might find interesting. You can limit the use of personal information about you by checking or un-checking options provided at the time that you enter that information or that we may offer to you in the future. Additionally, you may change your communications preferences (such as to opt-out of communications you requested previously) by contacting us.
Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, we currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals. In some cases, third parties may be able to collect information about a user’s online activities over time and across different websites when he or she uses our Services.
How Long Will AstraZeneca Retain My Personal Information?
We will store personal information for as long as the information is required to fulfill business objectives or the purposes for which the information was collected, or until you request that we delete that information, or for as long as may be required by law.
What are AstraZeneca’s Notification Procedures?
In the event of an incident or breach of your personal information being accessed, lost, or stolen by an unauthorized third party, we will endeavor to exercise commercially reasonable efforts to notify you to the extent required by law and disclose the personal information that was accessed/disclosed using the contact information you have provided us or by other reasonable means.
Where Can I Find Revisions to AstraZeneca’s Privacy Notice?
We may change this notice from time to time, and we will post the revised privacy notice on our web sites, together with the date on which we made the most recent changes. Any changes to this privacy notice will apply to you, so we ask that you revisit this privacy notice to be sure that you are familiar with our current policies.
How Can I Contact AstraZeneca?
We welcome your questions and comments regarding this privacy notice and the use of your personal information. You may also contact us to update or correct the personal information you have provided to us or to opt-out of services that you may have previously signed up for or for which you have registered by calling or writing the AstraZeneca Information Center at either 1-800-236-9933 or AstraZeneca Information Center, 1800 Concord Pike, PO Box 15437, Wilmington, DE 19850-5437.