AstraZeneca - AstraZeneca answers top questions about prescription savings programs

Friday, 20 July 2012

We get a lot of questions about our prescription savings programs – what is available, who is eligible, how to access them and more.

Here, Jennifer McGovern, Director of the AZ&Me Prescription Savings Programs, answers some of the questions most frequently asked by patients, caregivers and health care advocates.

Why do you do this? AstraZeneca is committed to offering great medicines that make a meaningful difference to patient health. We know that our medicines can only help patients if they can access them. This is why we’ve been offering these programs since 1978.

Where can I learn more about the programs? Information about the AstraZeneca suite of prescription savings programs, as well as the program application, may be found at www.azandme.com.

Can AstraZeneca help me with my AstraZeneca medicines if I have recently lost my job? If you’ve recently lost your job, or had a change in marital status or household size you may be eligible to receive your AstraZeneca medicines through the AZ&Me program. Please call 1-800-AZandMe to find out whether you are eligible.

How long can I be enrolled in the AZ&Me program? Enrollment in the AZ&Me Prescription Savings Program for People without Insurance is 12 months (rolling) from date of enrollment, with the option for re-enrollment provided the patient is still eligible. Enrollment in the AZ&Me Prescription Savings Program for People with Medicare Part D is through December 31 of each year with the option for re-enrollment provided the patient is still eligible.

How soon can I receive my medicine? Medicines are provided to eligible patients usually within 7-10 business days from the time we receive an application, although this time may vary depending on the enrollment process or urgent need.

Is there a way I can see the status of my application or my order? Patients, advocates and providers may see the status of an application or medication order by signing up for the AZ&Me Self-Service website which enables one to see real time status of enrollment, orders and refills. To get more information about this service, or to sign up, please call 1-800-AZandMe.

What if I need more than one AstraZeneca medicine? The AZ&Me Prescription Savings Programs enable eligible patients to access all AstraZeneca medicines available on the programs with just one application. Patients should indicate which AstraZeneca medicines they need on their application and submit all appropriate prescriptions. As long as the medicines are included in the program, eligible patients will receive all requested AstraZeneca medicines.

What if I have prescription drug coverage but the AstraZeneca medicine I need is not covered by my plan? If you meet the financial requirements for the AZ&Me program but have prescription drug coverage that does not cover the needed AstraZeneca medicine, it is possible that you may qualify to receive that particular medicine through the AZ&Me program. You should call 1-800-AZandMe to speak with one of our customer service representatives.

What if I am helping someone with his/her enrollment and on-going program use? Can I see the status of his/her application and orders? If authorized by the patient, advocates may gain access to the AZ&Me Self-Service option to check on the status of a patient’s enrollment or order shipment.

I run a healthcare facility and see a lot of uninsured patients. Is there a way I can get medicines for my patients that is easier than enrolling each patient in the program? One of the programs offered in the suite of AZ&Me Prescription Savings Programs is a program for healthcare facilities, which provides eligible facilities with free AstraZeneca medicines for use with their patients meeting the AZ&Me enrollment criteria. Please see www.azandme.com for more information.

If I have Medicare Part D but am still finding it difficult to afford my medicines, is there a way AstraZeneca can help me? Also included in the AstraZeneca suite of patient assistance programs is the AZ&Me Prescription Savings Program for People with Medicare Part D. This program provides medicines to eligible Part D patients at no cost.

We invite you to learn more about the AZ&Me Prescription Savings Programs by reading recent blog posts here and here or visiting the program website.